Archive for Marketing

Sep
05

E-commerce and Social Media: No Longer Oil and Water

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Once upon a time, there was a hard and loudly enforced social rule on the internet: there were places to hang out and places to shop, and never the twain should meet.  Anyone who dared break this rule suffered the wrath of the collective cyberworld, and the results weren’t always pretty.

This rule was strongly agreed upon and enforced by any means necessary until about five years ago.  It’s difficult to say exactly what happened to cause this shift.  Likely, it was a combination of a number of factors.  For one, there was a general sense that web site users were getting a bit of a free ride and that the money for web site owners to pay their bills had to come from somewhere.  Also, whereas businesses who wanted to find new customers before had to resort to reviled options such as direct email solicitation (forever etched in our vocabulary now as “spamming”), now alternate means exist, mostly through non-intrusive means found on social networking web sites.

Jump on in!  But do it right.

This means that those who are in new or growing businesses who want to use social media web sites to increase their customer base no longer have to worry about the blowback from treading in forbidden waters.  However, that doesn’t mean that there aren’t still certain rules that apply.  It also doesn’t mean that it’s just as simple as slapping down an ad and forgetting about it.

If you’re a business who wants to expand into the social networking world, here are a few things to keep in mind:

1) Work with the site, and the users

Since large social networking sites need your money to keep going, they’ll be in the best position to tell you what the lay of the land is like: they’re not going to want to see you set up shop just to get chased out of town for not following some social code you didn’t know of until you broke it.

Also, listen to user feedback.  While there will always be some trigger-happy users who find spam everywhere they look, generally you’ll get a good idea of what’s fair and what’s not from user reactions.  And if you actually asked, you’d be in such a rare category that you’d automatically earn a certain level of respect.

2) Follow the cool kids

Yesterday it was MySpace.  The day before that it was LiveJournal.  Today it’s FaceBook, but there are already signs that it might have peaked.  Tomorrow it will be someone else, possibly FourSquare, or likely Google Plus.  The “hot spot” changes at lighting pace.  You need to move just as fast.

3) The toys change too

In addition to new places on the web, you will need to keep track of new ways to access the web.  PCs aren’t exactly dying as much you might hear, but iToys are going to become more and more frequent.  These new technologies more and more often include in their embedded software ways for businesses to interact with customers without having to go through a web browser.

One last bit of advice: hire an IT guru.  Or if IT is your specialty, hire a marketer or secretary.  The point is that just keeping up with how your business does Ecommerce is enough to keep one person busy for well more than 40 hours a week.  You’re going to want to make sure that you have someone who can focus on that, and only that.  Social networking is no longer a no-business-class zone.  They can and do now coexist.  You just have to devote the resources necessary to do it right.

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Aug
08

Top 10 Ways to Market Your Web Hosting Business

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Congratulations! You are the proud owner of a web hosting business. You’ve  got a great website, you’ve got great products and the only thing you’re missing  is customers. There are so many businesses competing for consumer eyeballs these  days that it can feel pretty overwhelming. But fear not! With a few simple  techniques, and a little persistence, you can get your web hosting business the  traffic it deserves.

1. Social Networks

You  are probably familiar with social networks like Facebook and LinkedIn. What you  may not realize is that these social networks can be powerful marketing tools,  when they’re used wisely. Start by setting up an account for your business on  each of the major social networks. Before you start adding friends or soliciting  followers, make sure you populate your profile with information about your  company, images, and links to your website. As a general rule, don’t start  posting promotions right away. Establish yourself as an interesting person to  follow. Post links to relevant industry news articles and build a following in  the tech community. This takes time but, once you’ve got loyal followers, you’d  be surprised how many of them turn into customers.

2. Search  Engine Optimization

SEO is a term that is bandied about all  over the place these days, and for good reason.  The higher up your site  appears in searches, the more customers you’ll get. It’s a one-to-one ratio. If  you’re not familiar with SEO, head over to one of the many SEO forums and start  reading up. It’s not complicated, but improving your SEO is a skill. A good way  to start is by using a tool like Google Analytics to see what
search terms  people are using to find your site. Once you know what people are looking for  you can start seeding your site with those terms to boost your relevance in  searches.  You can also boost your SEO by earning backlinks from other  websites in your industry.

3. Backlinks

A  backlink is just what it sounds like: a link back to your site from another  site. Backlinks are heavily indexed by Google and a few high-profile backlinks  can send you right up the search result list, fast. The more popular the site is  that links back to you, the better. Consider soliciting backlinks by offering  products or services, or by reviewing other providers. Backlinks grow naturally  as you grow your business, so the real grunt work comes at the beginning. Don’t  despair if you don’t see immediate results. Chances are, when you do start  seeing results, they will snowball quickly.

4. Press  Releases

Press releases will get you immediate attention, and  they can be great for marketing specific products or promotions. There are many  websites where you can post press releases for free, and some where you can pay  for your release to be indexed faster and more comprehensively. If your release  is particularly newsworthy, you can submit it to local papers and radio and  television stations.

5. Email Newsletters

Email newsletters get your message out to the people who care to  hear it: your opted-in subscribers. There are many email newsletter platforms  you can use to manage your contacts and automate your messages. Most of these  cost under $30/month and include widgets for your website. Start sending out a  monthly newsletter about happenings in your company along with special  promotions just for newsletter readers.

6. Ad Buys

Ad buys are a classic, tried-and-true advertising tactic that work  best in conjunction with other forms of online advertising for grabbing consumer  attention and driving sales. Ad buys work best on forums or magazine websites,  where readers are spending a lot of time. Ad buys can be expensive, so, in order  to maximize your ROI, you should wait until you have a special promotion or a  new product line before purchasing them.

7. Classifieds

Classifieds are free, there are a ton of them out there, and they  are thoroughly searched by consumers on a daily basis. You probably won’t be  able to post a straight-up ad without getting flagged, but free giveaways, free  trials and contests are all fair game for most classified sites. Work classified  posting into your weekly schedule and the benefits will accumulate over time.

8. Articles

Well written, well researched  articles may not be easy to write, but the results can be exponential. If you  write something people want to read (and include a link back to your website)  people will follow it just to learn more about you, the esteemed author. There  are tons of free article-submission websites where you can build a following  fast. A single article can continue to drive traffic for months, and it gets you  noticed, both good things for your business. Writing one really good article  that impresses readers is infinitely more powerful than twenty mediocre articles  nobody wants to read. Take your time. Think it out. It’ll pay off.

9. Forum Participation

Forums are communities and, as  such, participating in the discussion and making friends is just like networking  in person. Build trust with the people you meet. Contribute interesting or  helpful information. Establish yourself as an expert in your field and be sure  to include a link to your website in your signature. Many no-follow forums may  not get indexed directly, but if you do your job, they will get followed.

10. Customer Reviews

Customer reviews are a  critical part of any established business. Reviews allow current customers to  express themselves and share their experiences and they allow new customers to  learn about your business. As a business, you can learn a lot from the  experiences of your customers. If you strive to deliver top-notch customer  service, you will see it reflected in your reviews. You may want to consider  partnering with a third-party review service. This lends authenticity to your  reviews, so your customers know they are real and unbiased.

Visit us at www.webhostsummit.com for more great articles, news and  podcasts.

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May
12

Essential Shopping Cart Attributes

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All online businesses have one thing in common and that is the need for a reliable shopping cart to process all of the e-commerce transactions that come through. In many cases the type of product you are offering will not even be the main factor that determines whether or not people purchase from you. Instead, your marketing strategies and customer service will play a major role in obtaining new business. If your website is equipped with a shopping cart that is user friendly and efficient then your customers will be more inclined to shop with you again. On the other hand, if your shopping cart is not up to par or lacks simplicity then this could actually keep people from returning. Some of the following features are considered essential to having a good shopping cart.

Ability to Up-sell

Anyone who has had even a small amount of experience in the retail or food service industry will already understand the importance of up-selling. When you up-sell you are offering customers something more than what they came for by enticing them to do so. For instance, if a customer comes to your website to purchase a gaming system then a good up-sell would be additional games or optional accessories. A comprehensive shopping cart will include a feature which allows the web master to group different products by category into an easy to use form. This will enable customers to simply check a box for upgrades or additional items. When the customer has reaches the check out point then everything the customer has chosen will be totaled up neatly and payment will be quick and easy. This feature is vital to providing your customers with the service they need but will also help to increase your sales.

Customer Feedback and Reviews

Generally speaking, people are more apt to purchase a product if they are able to read and look over user reviews from your past customers. It is important to remember that above all “word of mouth” is still your best selling tool, even with an online business. If customers can become confident that others have found your product and services satisfactory then they will feel more at ease shopping with you. This is why having a shopping cart feature that allows users; not only to read previous reviews but to leave their own is so important. In addition, user reviews are often indexed giving your site an even higher probability of receiving traffic.

The Importance of SEO

Search engine optimization is absolutely vital to your online business. If people cannot find you then they are not going to shop with you, it is that simple. This is why it is so important to be sure that your site is rich in high quality content with the right keyword density. But it is equally important to be certain that your shopping cart includes a feature that will enable it to automatically generate URLs that use the right keywords in order to index your site properly and bring you to the top of the list when it comes to searches. If you have good SEO with your site and your shopping cart is designed to automate this process then your chances of achieving success are far greater.

Perks and Discounts

Shopping online for most people is a method of purchasing things at the best price possible. There are a wealth of websites on the internet that are specifically designed for the purpose of providing customers with discounts and coupons of a variety of services and products. If you are promoting a product that is featured on other sites then it is imperative that your shopping cart come equipped with a bot that enables coupon and promotion input to be utilized. If people come to your site and are unable to use their coupons then there is a very good chance they will go somewhere else that will allow them to. Remember, as an online business owner you are facing a lot of competition. When you run an online business you are competing with thousands of other vendors that sell the same product as you. Make sure that your shopping cart can keep up.

May
24

A List of Content Management System Goals

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When maintaining large websites, intranets or e-commerce sites that have a good amount of media and content, its common practice to utilize the numerous features of a content management system. When running a business, content management systems should be shaped around the business needs and goals of the client.

On that note, there are a few basic business goals expected from a content management system that each company should add to their list. The following are a few of the most common goals:

  • Increase flexibility of the website
  • Support marketing
  • Support sales
  • Increase website audience
  • Reduce customer support costs
  • Improve knowledge sharing
  • Improve staff efficiency

As websites expand by adding new products, services and business strategies, the website must also adapt to these changes. A content management system can easily support these website design and infrastructure changes including updates of any or all pages to support a new logo or symbol.

The internet has become a vital tool for marketing departments. It adds a new channel to target consumers. Content management systems can support current brands and their identity while delivering new marketing material. Content management systems can provide additional sales material to enhance website sales and reach more customers than ever before. These systems are also built to support the current website.

Content management systems will help a large audience access the website. With more users accessing the site, sales will likely increase. All customers will benefit from the website including those that do not speak English. Furthermore, since more accurate information will be presented to the users on the site, customer support costs will drastically decrease.

Knowledge sharing, such as direct staff communication and peer-to-peer sharing, can sometimes become difficult at many companies. The content management system can provide both the environment and resources to accomplish improved communications. This helps to streamline decisions and implement changes much more quickly.

Finally, staff efficiency will increase due to identified key business processes that add sufficient information. The system will provide the staff with the exact information they need, when required. Consequently, employees will save time by avoiding unproductive searches for information, in turn, decreasing costs.

Although there are many goals a business should set when decided to implement a content management system. These are the most important as they improve flexibility, increase marketing tactics and sales, increase traffic to the site, reduce costs, develop better communication and improve staff productivity.

Mar
10

7 Extra Service Ideas for Web Hosts

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Web Hosting Extras There comes a time with every web host, when they feel they have outgrown their current services they provide, and they want to do more than just web hosting.  When a web host diversifies into other things, they often branch out internally or with the help of a third party into other services.  If you are a web host out there looking for a way to branch out, I have a few suggestions that you might want to look into.

Domain Name Registration – This one is the most obvious additional service a web host can provide.  Who doesn’t want to give customers the ability to register a domain and buy the hosting in one place?  By doing so, you keep you customers from looking elsewhere for one of the most important add-ons you could branch out into.

Backup Hosting – Many web hosts move into backup hosting too.  You could provide off site personal backup as a secondary service, or you could offer a subscription based service for the customer’s web site backup and the process of restoring that backup.

SEO or Marketing Services – When it comes to selling search engine optimization or any sort of marking packages, make sure you have the support team to back you up.  This sort of service has a bad reputation, because many people see it as selling snake oil.  It is a tricky one to show real results from, so if you do move into the SEO and marketing business, just make sure you provide your customers with the goods.

Gift Cards – Providing gift cards can be an excellent way to make yourself look more compassionate about the customer’s needs.  It might not make loads of money, but providing a way to give your services as a present is never a bad thing.  It could help out beginning web hosting gurus, and help young webmasters in getting their first works on the Web.

Affiliate Programs – Why sell your web hosting plans yourself when you can get somebody else to do it for you?  By giving people a “finder’s fee” when they bring you a new customer, you give your community a reward, just for sharing their opinion.  Now it might be hard to lure affiliate professionals, when some companies pay 95% of their profit to affiliates, but start out low and work your way up.

Web Site Design – Like domain name registration, offering a web site design service or an internally built WYSIWYG editor is another nice extra service to add.  It is one of those web hosting necessities that everybody needs, and not everybody has the time to do themselves.

Other Flavors of Web Hosting – When it comes to adding extra services, do not just look at things outside web hosting.  You could offer more web hosting plans.  For example, if you only provide shared web hosting right now, you could move into VPS or dedicated web hosting services.  You could even make shared hosting plans that are a little cheaper (with less extras) or a shared hosting plan that is a little more expensive (with more extras).

There are many ways a web hosting company can diversify.  The important thing to remember is to keep your quality of the service as high as possible for each new service you provide.  I have seen web hosts launch a new product, then forget about it the next month, too many times.  Make sure you give yourself ample time to build up each new service you decide to provide.

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© Mitch Keeler 2010 | Check out my firefox help site and my tech blog too!

 


Mar
09

Lunar News – March 2010

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What is new with Lunarpages?  Never afraid to innovate to keep our customers happy, we have tons of great news, links and specials that should keep your wallet happy and your hosting account intact.  Here are some of the latest happenings from around the Lunar-verse.

Bring in More Customers and Visitors Today!

SEO and SEM Hosting at Lunarpages

The new Lunarpages Online Advertising and Marketing Packages continue to grow in popularity.  Since last month, tons of web hosting clients have been checking out this search engine optimization and marketing service to see how it can help them attract new customers and web site visitors.  If you have not checked it out yet, be sure to visit the online marketing page to pick the right plan for you.

Give the Gift of Lunarpages This Spring!

Webhosting Gift Cards

Spring is right around the corner, and Lunarpages is here for your gift giving needs.  The Lunarpages Gift Cards are the perfect solution to help your loved ones get their web site dreams off the ground.  If you have a friend or family member wanting to start their own small business, personal or hobby site, then this gift is ideal to kick start their website or new web design and you can make their online presence a reality for an affordable price!

New Affiliate Help Added to the Web Hosting Wiki!

Affiliate Wiki

We have been working diligently to provide you even more helpful tips and tutorials, when it comes to using our affiliate program.  Here are just a few of the new Lunarpages affiliate tutorials to check out:

If you want to see the rest, be sure to visit the web hosting wiki!  Also new to the wiki, we have featured over 50 third-party scripts you can easily install on just about any Lunarpages web hosting plan.

That is it for this month’s edition of the Lunar News.  To stay up on the latest Lunarpages has to offer all month long, be sure to follow us @lunarpages on Twitter or  join our Facebook group.  Both are great ways to stay “in the know” about your favorite web hosting company.

© Lunarpages Web Hosting - Also, don't forget to follow @lunarpages on Twitter!