Lunarpages Microsoft® Exchange™ 2010 platform is receiving a new control Panel!

The new control panel in use for our Exchange services is called EMScortex®. Cortex allows our customers to manage their email accounts and features easier than ever before. The interface is friendlier and easier to navigate while maintaining accounts.

• Allows a single user identity to be provisioned with many hosted applications
• Has an easy to use web based interface which can be used by users with little IT expertise with negligible training.

EMScortex offers the end user the ability to manage all subscribed services (Exchange, SharePoint and Blackberry) with only a few clicks of the mouse. One of the key benefits Cortex provides is the ability to delegate administrative tasks to the end-customer. This allows service providers to provide a more efficient service with minimal support staff.

Customer administrators can themselves perform most of the user administration required for their own organization. Managing user accounts, provisioning services or managing their organization’s own services (e.g. Hosted Exchange contacts or distribution lists) is performed through the easy to use web
interface. Training needs are minimized and usually not required.

• Allows customers to import users in bulk through an Excel file.
• Create as many administrator users as necessary.
• Control service specific administrative permissions.
• Configure email alerts for expiring passwords or unused accounts.

Some examples of the standard features available to a customer administrator include:

• Create new users.
• Provision services to users, e.g. Give a user a mailbox or grant access to a SharePoint site.
• Disable a user’s account, stopping them from accessing any hosted services
• Unlock accounts.
• Reset user passwords.
• Copy an existing user, complete with all configured services.

Simple administration functionality is available to all user accounts provisioned in the system. Changing a password or downloading a configuration file for Microsoft Outlook can be achieved by logging in to the same Cortex system

Users can typically:

• Change their existing password.
• Unlock user accounts and reset passwords for other users (full and partial administrators).
• View configuration information screens or download required setup files.
• Provide customized content to users based on the services they are subscribed to.
• View any reports published to the user.

Manage services and users

Cortex allows you to manage services and users for all of your customers and sub-customers (for reseller).

• Able to create multiple instances of a service for a customer.
• Configure resource settings per service; limit the maximum number of users that a customer can provision with a service.
• Impersonate another user to investigate any user related issues – from their perspective.
• View password expiry and Active Directory account status.
• Disable or enable customers and users quickly.

Provisioning Status Indicators

Provisioning tasks are queued and handled out-of-process. This keeps the user interface responsive and allows users to get on with other tasks rather than waiting for slow provisioning tasks to complete. Cortex provides provisioning status indicators to keep the user updated with progress.

• Real time updates on status of provisioning requests.
• Drill down to quickly determine the cause of any problems.
• Continue to work while Cortex completes provisioning processes.

• Customers can enable their own users for BlackBerry.
• Cortex ensures BlackBerry can only be provisioned to existing Exchange enabled users.

Provision BlackBerry to End-users

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