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Since I now have 200 podcasts under my belt, and with a new year coming up quick, I thought now would be the perfect time to introduce to you my new project. I want to help you with marketing.
Mitch Does Marketing!
Now, I will not create a new podcast or a blog. Instead I am going back to my roots, and diving back into producing another book – shades of the long forgotten Lockergnome’s Guide to Web Hosting, which was the inspiration for this podcast four years ago.
So what can you expect? I’m not really sure just yet, other than I am looking to offer to the public at large tutorials, tips and advice on how to market your web site or online business, with as little cost to you as possible. Think of it as a good ol’ southern boy’s guide to marketing.
As soon as I have more information on the project, I’ll be sure to share it with you here. I hope it is as successful as my other projects are, and that most of all, you will get plenty of use out of it.
How does somebody turn a complaint into a feature? Anybody out there, who runs a web hosting company, can tell you they hear complaints about this, that and the other, every single day. When public opinion becomes SO strong, you might want to take the idea into consideration.
You do not have to drastically change the way you do business though. If you are successful in one area of business, do not toss it aside to do something else that is more popular. I got a question submitted to me the other day from Matt, which touches on this very topic.
Here is what Matt had to say:
I run a free hosting site, and I’ve been at it for 4 years, and we’ve got very high rating, and uptime, and server speed, but I’ve still got this problem where everyone expects our service to be a sort of scam or not very good because of the price. If I start charging for it, I have to say goodbye to a lot of people who I’ve been helping for a long time, and if I don’t, it seems to me there’s always this group of people who wont choose it. I mean, if you want to pay money for your hosting, I’ll gladly take donations, and I have many people who do donate. If you have time, because I know you’re very busy, could you give me your honest opinion of our service and what we need to do to appeal more to small businesses and community organizations?
How can a free host become successful?
People are always skeptical when it comes to getting something for nothing, so as long as you give free services – you’ll always have somebody out there dismissing your claims of success because they think you’re a fraud. Thankfully, they might also think we never landed on the moon or one of the muppets assassinated JFK. The fact of the matter is there will always be somebody out there to complain.
My question is, do you have to pick one business plan, free hosting versus paid hosting, or can you have your cake and eat it too? I would suggest you keep your free hosting in place, it sounds successful, and you have happy customers – which is something many web hosts, free or not, can not claim. As a secondary service, roll out a paid hosting solution that offers a few perks over the free version. It could be in features, support or anything else you feel like you could offer a little more of to the people willing to pay for it. Then, once that is in place, start marketing your new paid hosting service to those customers you do have, and let them know that it is an option you are providing for them.
Some might bite at the proverbial worm you are tossing out there, and others may say no thanks. Past that point you can sell your new paid hosting option to the masses using the free service as a way to get your foot in the door, as far as seeing how great your hosting setup is. You might even sell it as you are so confident they will enjoy their hosting with you, you are willing to give it away for free.
Thanks to Matt for the question, and to check out his web site – or maybe send some more suggestions his way, be sure to check out ismywebsite.com.
Over the years, I have become a ‘bit of a marketing junkie. I am always checking out the latest trends, following successful marketing techniques and trying to figure out how each works. For those not as familiar with the idea, marketing is the process associated with promoting the sale of a good or service you provide.
Successful marketing can be the saving grace for a failing business. Here are three simple marketing ideas you can use to help your business, web site or project.
Don’t Be Afraid to Follow the Trends
You do not want to jump on every band wagon out there, however you should keep an eye on which ones are gaining popularity. Many business out there are setting up Twitter accounts and Facebook Fan pages for their users to give them feedback, get updates from, or just socialize. These days you can not have a successful business or project if you don’t have a fan base around it, willing to support you.
An example of this would be how GoToMeeting started to offer special deals and promotions for people running video and audio podcasts. Rather than following a social trend, like a Twitter or Facebook, they followed a content trend. They had the foresight to see this type of content was going to become popular, and the people into it are a ‘bit geekier than the rest – the perfect type of people who would use GoToMeeting to collaborate on data rather than fly across the country.
Customize Your Marketing to Your Niche of Customers
More traditional forms of getting your name out there are good, but not every marketing strategy is good for every business. For an example, it does not make sense for a shoe salesman to advertise on a cooking show. Sure, people who cook often do wear shoes, that is a fact. However, you should target an audience that would be more appealing to your needs.
The shoe salesman in question could visit area track meets, speak with the athletes in attendance, and pitch to them why your shoes might be better than the pair they are wearing right now.
A Sale is Not the Answer to Everything
While running a sale is a good idea, it is not the answer to everything. While lowering your price (if you are selling goods) is a relatively good thing in this tough economic time, it can often lead to brand decay because the user doesn’t know what the package should really be valued at. Also worth mentioning is that everybody and their grandmother can run a sale, and there will always be somebody who can undercut your prices. Focus less on running special deals, and more on the quality of the service or goods you provide.
Going back to the shoe salesman, rather than cutting the price on new shoes by 50%, he should maybe cut that back to 20% to 30% and play the role of Captain Obvious, pointing out the thing that makes his service better than the rest. He should point out each pair comes with a free set of shoelaces, that he will be staying open two hours later to help you meet your holiday needs, he should be bending over backwards doing something special and unique to get your attention. Anybody can run a sale, but few can lead in more sales without the need of losing your profits. You can always choose to go the entertaining route too. What type of reaction would a shoe salesman have if he ran a “buy one shoe, get one shoe free” sale? You laugh now, but it does get your attention.
You might not see results overnight, but over time (if you do things right) success will follow. What you have to remember is that marketing successfully is about creating a customer, keeping a customer, and making sure that customer is satisfied.
How to Turn a Complaint into a Feature
Posted by: admin | Comments Comments OffYou do not have to drastically change the way you do business though. If you are successful in one area of business, do not toss it aside to do something else that is more popular. I got a question submitted to me the other day from Matt, which touches on this very topic.
Here is what Matt had to say:
How can a free host become successful?
People are always skeptical when it comes to getting something for nothing, so as long as you give free services – you’ll always have somebody out there dismissing your claims of success because they think you’re a fraud. Thankfully, they might also think we never landed on the moon or one of the muppets assassinated JFK. The fact of the matter is there will always be somebody out there to complain.
My question is, do you have to pick one business plan, free hosting versus paid hosting, or can you have your cake and eat it too? I would suggest you keep your free hosting in place, it sounds successful, and you have happy customers – which is something many web hosts, free or not, can not claim. As a secondary service, roll out a paid hosting solution that offers a few perks over the free version. It could be in features, support or anything else you feel like you could offer a little more of to the people willing to pay for it. Then, once that is in place, start marketing your new paid hosting service to those customers you do have, and let them know that it is an option you are providing for them.
Some might bite at the proverbial worm you are tossing out there, and others may say no thanks. Past that point you can sell your new paid hosting option to the masses using the free service as a way to get your foot in the door, as far as seeing how great your hosting setup is. You might even sell it as you are so confident they will enjoy their hosting with you, you are willing to give it away for free.
Thanks to Matt for the question, and to check out his web site – or maybe send some more suggestions his way, be sure to check out ismywebsite.com.
Like This Article? Listen to it and more like it on podcast #200 of the Web Hosting Show!
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