Archive for vBulletin Hosting Options
Aug
29
Horrid Issue with HostV
Posted by: | CommentsWell there seems to be a HORRID ISSUE WITH HOSTV
Select VPS Clients Data Loss - Urgent Maintenance [ VPS Recreating ]
Dear customers located on nodes 21-24,
It has come to our attention that there has been a rare hardware failure affecting some vps clients and attached backups for few affected vps customers on the nodes above. We are in the process of recreating those accounts that were affected and resending welcome emails with all login information. Please be assured that not every vps is affected by this failure and we're still trying to recover data as much as possible.
This was very rare scenario, we truly apologize and we're trying everything to recover all customers' affected, and re-creating affected customer vps asap. We are significantly improving our reporting and redundancy infrastructure to ensure that it does not happen again and we sincerely apologize for the inconvenience to our affected customers.
I've just been told that they were not able to restore the backup from the backup server. What the hell am I to do??? Have I lost my sites???? Do I need to consult an attorney? Somebody please offer guidance, suggestions and help.
See the support ticket below. Sites have been offline for 24 hours now.
BTW - HostV clearly has stated on their specifications page for their VPS "ServerSnapShot is powered by R1soft Enterprise Continuous Data Protection & Backup. Your server will be FULLY backed up to our external backup storage server on a daily basis through ServerSnapShot to ensure your data is safe and protected." -- so there's supposed to be a backup in case things like this happens.
For those of you interested - there's also discussions about this at http://www.theadminzone.com/forums/s...d.php?p=521010 and http://www.webhostingtalk.com/showthread.php?p=6982718, well as a proboards forum someone started at http://hostv.proboards.com/index.cgi
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As of 10:31PM (EST) 08.30.2010:
I was told that I'd get a call today ==> nothing.
I have a support ticket that asks some pertinent questions ==> no response in 4+ hours as of now.
I've posted questions in the threads Questions We Want Answers To and nodes downtime as have others ==> no response from HostV.
THIS SUX!
Quote:
Select VPS Clients Data Loss - Urgent Maintenance [ VPS Recreating ]
Dear customers located on nodes 21-24,
It has come to our attention that there has been a rare hardware failure affecting some vps clients and attached backups for few affected vps customers on the nodes above. We are in the process of recreating those accounts that were affected and resending welcome emails with all login information. Please be assured that not every vps is affected by this failure and we're still trying to recover data as much as possible.
This was very rare scenario, we truly apologize and we're trying everything to recover all customers' affected, and re-creating affected customer vps asap. We are significantly improving our reporting and redundancy infrastructure to ensure that it does not happen again and we sincerely apologize for the inconvenience to our affected customers.
See the support ticket below. Sites have been offline for 24 hours now.
BTW - HostV clearly has stated on their specifications page for their VPS "ServerSnapShot is powered by R1soft Enterprise Continuous Data Protection & Backup. Your server will be FULLY backed up to our external backup storage server on a daily basis through ServerSnapShot to ensure your data is safe and protected." -- so there's supposed to be a backup in case things like this happens.
For those of you interested - there's also discussions about this at http://www.theadminzone.com/forums/s...d.php?p=521010 and http://www.webhostingtalk.com/showthread.php?p=6982718, well as a proboards forum someone started at http://hostv.proboards.com/index.cgi
--------------
--------------
As of 10:31PM (EST) 08.30.2010:
I was told that I'd get a call today ==> nothing.
I have a support ticket that asks some pertinent questions ==> no response in 4+ hours as of now.
I've posted questions in the threads Questions We Want Answers To and nodes downtime as have others ==> no response from HostV.
THIS SUX!