Archive for web hosting control panel
Interworx: Lightweight Yet Effective Control Panel
Posted by: | CommentsThe control panel market offers many solutions for customers with varying needs. Whether you’re a small business owner or a CEO of a large corporation, you’re sure to find a web hosting control panel that will suit your needs. Many people have trouble finding out which control panel would be most suitable for their needs, however there are some control panels that can accommodate both large and small online businesses. One such control panel is the Interworx control panel.
InterWorx control panel is known as a cluster control panel, in other words it is capable of administrating several servers at once, although it can also be used to manage a single server as well. InterWorx is also optimal for a dedicated server environment, and its multi-leveled user interface is simple to learn, yet very powerful. The software was originally designed to accommodate the administration needs of users with multiple servers, however over time the developers included simpler features for novice users. Both resellers and end-users can benefit equally from this software, as the server space allotted is not restricted on either end. There are two main interfaces within the InterWorx software: the SiteWorx (domain/reseller administration module), and NodeWorx (server administration module)
Ease of Use
Although InterWorx is capable of handling complex administration tasks, it’s learning curve is relatively simple, even for novice users. It’s simplicity is compounded by the easy to use tool guide located in plain view on the main navigational page. In comparison to other control panels, InterWorx is very easy to learn, and all of the features can be figured out by simply experimenting with the software.
Multiple Domains
Increasing web presence by owning multiple domains has become very popular in recent years, and InterWorxs realizes the demand for a control panel that can handle unlimited domains. In fact, InterWorks gives users the ability to build multiple websites from a single interface with the use of FTP, SSH and secure databases. All of your domains receive email account administration and HTML directories. The only thing you need to worry about is the amount of disk space your web hosting provider offers.
Installation Application – ScriptWorx
InterWorx also includes an application called ScriptWorx, which allows you to install virtually any third party application with ease. These applications can greatly enhance the quality and functionality of your website by offering shopping carts, content, blogs, media galleries and more. Some of the applications will also greatly boost your marketing efforts, thereby increasing your business productivity. Since InterWorx is an open source software, developers can also use the integrated ScriptWorx tool to write their own scripts which can then be integrated into th software. This make InterWorx a very appealing control panel to programmers and developers. Included in the software is an update utility which gives programmers regular updates on new programming languages and scripts.
Compact Yet Powerful
Since InterWorx is scripted in PHP and powered by MySQL, it is a very compact yet powerful program. In fact, the control panel uses less resources than a single Apache server. InterWorx also includes a load balancing utility that allows the software to run quietly and efficiently in the background without disrupting any other functions on your operating system.
cPanel Makes Improvements to Support System
Posted by: | CommentsLast month, cPanel, maker of the industry’s leading web hosting control panel, announced that it would be making significant improvements to its technical support system. According to the late November announcement, the company has expanded support in three critical ways:
1. Making a new live chat feature available on the company website: www.cpanel.net
2. Revamping its online discussion forums and dispatching technical support experts to monitor them on a full-time basis.
3. Providing technical support 24/7 via phone.
Once upon a time, cPanel’s main outlet for technical support was its web-based ticket system. While efficient for the most part, this system was only available to customers during daytime business hours. As we all know, technical problems have no schedule and tend to arise at the most untimeliest of moments. That has all changed now as cPanel’s tremendous growth has forced the company to make drastic improvements in the support area.
Sean Richards, Technical Support Manager at cPanel, explained that because the software provider’s client base is growing so fast, expanding the technical support team only makes sense. He hinted that it is the only way to provide its customers with the around the clock assistance they deserve. Customers have also benefited from the increased size of cPanel’s technical support team. Richards said that by adding a number of talented technical experts and seasoned veterans, expanding support for migrations, bug review, and direct API issues has been much easier. He noted that enhanced support in many other keys will be critical for the upcoming year of 2010.
As we noted earlier, cPanel has also added live chat to its support system, a feature that can be accessed directly from the company website. This new feature allows any existing customers or prospects to reach the customer service team directly from their web browser. The staff provides immediate responds to matters concerning billing and sales questions in near real-time. The cPanel live chat feature is available during normal daytime business hours.
The online discussion forums have always been one of cPanel’s most popular support outlets. Even this channel has received a major overhaul. Richards commented that customers looking for help will find the layout of the new support forum far more useful. Among the enhancements is a designated area for users who would like to make feature requests, as well as improved access for mobile devices. According to Richards, PDA and smart phone users can experience these enhancements from their mobile devices by visiting the cpanel forum at http://m.forums.cpanel.net. In addition, an expert from the cPanel support team is now assigned to forums to address customer questions and concerns. cPanel is hoping this will help the community by speeding up the response time on technical issues.
While cPanel has made improvements, its around the clock support system is still not without flaw. The price for telephone support is based on a nominal fee per incident. Fortunately, this fee covers however many calls it takes to resolve the problem at hand.