If you’re not chatting with your visitors, you may be missing out on an opportunity to increase sales.  Studies show that using live support software to engage visitors can increase conversion by up to 10 times.  Live support software puts visitors in touch with human operators that can answer questions, address concerns during the purchase process and even guide product selection.

To what can this order of magnitude increase in conversion be attributed?  Imagine looking around a large electronics store for a new HDTV.  You’d like to know if a particular model is compatible with the rest of your home theater, but as you look around, you realize that there’s no one to ask: there aren’t any salespeople, and there aren’t any customers—the store is completely empty except for you and the electronics.

It’s easy to see why you’d quickly leave that store for another that has a team of friendly salespeople who’re ready to help.  A site without live support software is like that empty store: left with only a product listing and no human contact, visitors must guide themselves over any conversion hurdles that arise, which translates into fewer sales.  Live support helps visitors over these hurdles and builds trust, which translates into more sales.

Now that you’ve learned about the virtues of live support software, where can you get it?  As it turns out, it’s available right here at Lunarpages!  Jerrata Solutions, who’s hosted with us for years, offers DoChatter live support software for under $20/month.  If you shop around, you’ll find that DoChatter is among the lowest-priced commercial live support solutions available.

Don’t let this fool you though – it’s also jam-packed with features, including:
-Unlimited operators
-Unlimited departments
-Unlimited canned responses that support full HTML (you can even embed YouTube videos so visitors can watch without leaving the chat)
-Proactively invite visitors to chat
-Configure DoChatter to automatically invite visitors to chat based upon time spent on site, number of pages browsed and/or chat history
-Identify, track and automatically invite returning visitors to chat
-Simultaneously chat with multiple visitors from a single 1-on-1 chat interface
-Prevent troublesome visitors from starting chats

Plus:
-Unlimited support (even so far as adding or removing features specifically for your site)
-30 day money back guarantee
-30 day free trial

Adding live support to your customer service tool belt benefits both you and your visitors. Your visitors receive the extra push that they need to clear any conversion hurdles, and they reward you with increased sales.  Perhaps the only disadvantage to adding live support to your site is the realization that you could have had that many more sales if you’d only started sooner.  Start your free 30 day trial of DoChatter today.

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